LOVE IT OR YOUR MONEY BACK!
Sleep on your new Avocado Green Mattress, Latex Mattress, Vegan Mattress, Vegan Latex Mattress, Organic Luxury Mattress, Latex Mattress Topper, or Vegan Mattress Topper for up to one year before deciding if it's right for you. Your Eco Organic Mattress and Eco Organic Kids Mattress have a 100-night sleep trial. Your mattress and/or topper trial begins the day you receive your mattress or eligible topper. Please keep in mind that it takes time to adjust to a new mattress. Your Avocado mattress is unlike any mattress you’ve experienced before. Some people love it after the first night. For others, it takes a little longer. Depending on the type and condition of mattress you’re transitioning from, your body might need time to adjust to its gentle firmness. Experiencing proper posture and back support may actually cause a few aches and pains along the way. This might take a month or more. But you’ll appreciate it in the end. That’s why we require that customers give their new mattress or eligible topper at least 30 days before requesting a return. Should you wish to proceed with a return after 30 days, we will work with you to arrange everything. We charge $99 per mattress for returns. Shipping and In-Home Delivery & Setup service fees are non-refundable.
THE RETURN PROCESS
If you decide that your Avocado Mattress isn't right for you, contact us. A member of our Sustainability Team will reach out and help coordinate a donation and full refund. You do not have to repackage your mattress and ship it back. For all other eligible returns, including toppers, we may ask you to repackage the item and drop it off at a local donation center. Rest assured, our donation experts will guide you every step of the way. Finding homes who need these items is imperative for us — about 90% of our returned mattresses are donated to verified charities, nonprofits, and people at risk or in need. You can read more about this in our sustainability report. Of course, the mattress and/or topper must be in a condition suitable for donation, free from stains or damage. The use of a mattress protector is advised. Photographic documentation will be required and is subject to review and approval. Returned mattresses are never resold, and all of our mattresses use only new materials, as confirmed on each mattress' law label. After review and receipt, you’ll receive a full refund less the $99 fee per mattress. Funds can only be returned to the original form of payment. Shipping and In-Home Delivery & Setup service fees are non-refundable. For additional details on our return process, you can read more here.
TERMS & CONDITIONS
The following exclusions apply: (1) Our serviceable area for complimentary mattress pickups, returns, exchanges and refunds is the United States only, which includes Alaska and Hawaii. All U.S. territories and international locations are excluded from the Sleep Trial. Mattresses taken outside of our serviceable area must be returned to our service area at the owners risk and expense in order to be eligible. (2) If you finance your mattress via Affirm, you’ll receive a full refund less any applicable financing fees paid to date directly via Affirm. (3) Products must be in a condition suitable for donation to be eligible for return (i.e., no stains, tears, excessive odors, or soiling) with the law tag attached to the mattress and in its original, unaltered state. We request photo(s) to confirm that your mattress is in appropriate condition to be donated. Protect your mattress with our Organic Mattress Pad Protector. (4) Our sleep trial is limited to one return of each product type per household. If you return or exchange a product, it ends your sleep trial for that product type (mattress, topper, base, pillows, protectors, sheets) and no other sleep trials are eligible for your household in the future for that product type. Exceptions:
two Green Pillows, two Latex Pillows, two Twin XL size mattresses (ONLY when used to make a single Split King for use on a single adjustable base) — two of which may be returned from a single order, since they are bought in pairs. We define this household-wide policy by your customer name, or shipping address, or billing method/account or billing address. (5) Your mattress must be used on a foundation or non-yielding bed frame with proper structural support. A proper bed frame is defined, for the purpose of this Mattress Warranty, as having at least five to six (5-6) leg supports with at least one (1) being a center support leg for a Queen, King, and California King Mattress, four (4) leg support for Twin and Full Mattresses. For Queen, King, and California King slatted style bed frames, there cannot be greater than five (5) inches between each slat in order to provide ample structural support for the foundation and user(s). Each slat needs to be a minimum of two and a half (2.5) inches wide. Boxspring, which contain springs and therefore can sag over time, may not provide proper structural support and will void the sleep trial and warranty. (6) The mattress must be rotated head-to-toe, once a month for the first six months, then every other month, to ensure even wear. (7) The mattress box must be opened within 30 days of receipt. (8) The sleep trial for the Luxury Avocado Crib Mattress is limited to 100 days; the Crib Mattress, 30 days. (9) Adjustable bases and furniture are non-refundable. (10) In-Home Delivery & Setup services are non-refundable. If an order is cancelled at any point after shipment commences, associated shipping fees are non-refundable. (11) Shipping fees and shipping surcharges to Alaska and Hawaii are non-refundable. (12) Naturally, items that were not paid for — such as the two free pillows included in some of our sales — are not eligible for a sleep trial or returns.
